i have tried the usr/pluto/bin/RebootWithAVWizard.sh with no success. when i hold shift it brings me to the menu listed below
ubuntu, with linux 2.6.32-45-generic
ubuntu, with linux 2.6.32-45-generic (recovery mode)
memory test bla bla
memery test bla bla bla
then says move up or down and enter to boot, e to edit, and c for command line but it only takes me to grub command line which is where i have types the above usr that you suggested.
my graphics card is nvidia with hdmi, vga and i think hdmi with sound but either way still having problems. any suggestions with that info? thanks a bunch. in the mean time i will try the RUN_CONFIG option.