Alo again hari, and tschak909. Thanks for the info on locating the code, I'll hafta grab that soon. I did get the MAC added to the devices template and I can navigate to the services button and open the orbiter (or I could til I updated my firmware). The main issue I've been having since updating the firmware (and even before) is getting the phone registered and working with asterisk. The reason I updated is that I'd like to use SIP vs SCCP and I've been exploring doing that through trixbox and other Asterisk based solutions, but so far not having much luck. I couldn't seem to find anything in the template on changing the device type to SIP if I use the Cisco template, do I just have to add it as a generic SIP device then? I think I tried that but I haven't been doing it in VMware so changes after that might have mucked something up further.