Just to be sure I understand.... You got through the whole installation process. It asked you for your device and activation code and installed without errors, right? Is this a Core, or a Hybrid? Are you able to access the PlutoAdmin website hosted on your computer? If so, could you try enabling remote assistance in wizard, security, outside access, and then send us a live chat request so we can have a tech login and take a peek?
I've never heard of that happening.