Every Dianemo installation has our Remote Assistance service built into it. Remote Assistance allows our support team to remotely connect to your Dianemo system to diagnose problems or fix issues. You are in control of when Remote Assistance is turned on and can change that setting from Web Admin;
http://wiki.linuxmce.org/index.php/Dianemo_S#Turning_On_Remote_Assistance (http://wiki.linuxmce.org/index.php/Dianemo_S#Turning_On_Remote_Assistance)