Author Topic: Fiire experience  (Read 11763 times)

rodercot

  • Guest
Re: Fiire experience
« Reply #30 on: August 13, 2008, 12:09:28 pm »
Yes! all the same in my camp.

 Dave

Monkgs

  • Veteran
  • ***
  • Posts: 72
    • View Profile
Re: Fiire experience
« Reply #31 on: August 14, 2008, 01:33:59 am »
LOL. Still not shipped by the end of business today. How do these guys stay in business?

Zaerc

  • Alumni
  • LinuxMCE God
  • *
  • Posts: 2256
  • Department of Redundancy Department.
    • View Profile
Re: Fiire experience
« Reply #32 on: August 14, 2008, 12:31:49 pm »
LOL. Still not shipped by the end of business today. How do these guys stay in business?
Well, apparently some people keep sending them money. :P
"Change is inevitable. Progress is optional."
-- Anonymous


Monkgs

  • Veteran
  • ***
  • Posts: 72
    • View Profile
Re: Fiire experience
« Reply #33 on: August 15, 2008, 02:26:31 am »
LOL. Still not shipped by the end of business today. How do these guys stay in business?
Well, apparently some people keep sending them money. :P

LOL. Touche. Still nothing as of today.


rodercot

  • Guest
Re: Fiire experience
« Reply #34 on: August 15, 2008, 03:00:05 pm »
Demus,

 Mine left the US as of last night at 12:25AM. So I guess it is enroute to Canada. It looks like it was scanned into the system at 10am yesterday morning.

 If I was completely new to LMCE and came into it via Fiire, I would certainly be looking at other options. This is a very bad rap for LMCE in my eyes, A new user is going to be quickly turned off from the opening experience if they were not aware that Fiire is not related to the community directly. Just my .00002 cents.

 Dave

tschak909

  • LinuxMCE God
  • ****
  • Posts: 5501
  • DOES work for LinuxMCE.
    • View Profile
Re: Fiire experience
« Reply #35 on: August 15, 2008, 03:17:53 pm »
oh, trust me. I don't recommend Fiire to anyone who asks. I saw one of our own developers get completely burned on their first generation hardware.

This system is incredibly complex, and anyone who sells it, needs not only to get a license, but also to become intimately involved with the system at a code level, as well as maintaining solid and consistent customer service with their customers. This is an immense challenge, only capable by those who truly believe in satisfying all of the above requirements (and you will sacrifice something of yourself to do it, trust me.)

This is a message to the people at Fiire: Shape up, or we are going to make you irrelevant.

-Thom

jondecker76

  • Alumni
  • wants to work for LinuxMCE
  • *
  • Posts: 763
    • View Profile
Re: Fiire experience
« Reply #36 on: August 15, 2008, 03:22:39 pm »
Not long ago I added a buyer beware comment in the wiki where the Fiire products were listed, along with a list of links to forum articles detailing why.

They really are giving LMCE a bad rep

Monkgs

  • Veteran
  • ***
  • Posts: 72
    • View Profile
Re: Fiire experience
« Reply #37 on: August 15, 2008, 04:34:41 pm »
Dave,

As of this morning my package has finally shipped. So at least there is that good news.

With regards to your comments I have to agree completely. Fiire is part of this community, whether we like it or not. They have developed aspects of Linux MCE, and are featured in the popular 0704 video. A few weeks ago I had never heard of Linux MCE. Being an avid Linux supporter and developer (Linux kernel contributor of over 10 years) I have an innate trust for all free open source projects. Between various Wiki entries and the Linux 0704 video (which originally turned me on to Linux MCE) I had come to believe that Fiire was an active and positive part of the community.

Part of the fault was undoubtedly my own, as Zaerc pointed out, "some people keep sending them money." A quick search of the forums before my purchase and I would have never dealt with them. So that's my bad.

However that does not shift any blame away from Fiire. An online store at the very least must respond to e-mails in a timely fashion and provide proper order tracking. You must ship product in a timely fashion. You must support the products you sell. Fiire fails miserably at all these tasks.

Lets not forget the Fiire representative in this very thread who was claiming to be the GM. As I uncovered in my dealings with Fiire he was in fact only a salesman. This dishonesty is a clear example of the business practices Fiire employs. And what's worse is that they are operating under the guise of support from the LinuxMCE community. Unfortunately this means the bad service Fiire provides reflects as a black mark on the whole Linux MCE project.

As a community we clearly need to make it more obvious to new comers that they should expect better support from a Hong Kong knockoff outfit. Jon has already taken the initiative on this front, and I will continue it by extending the warnings to the video wiki and anywhere else Fiire is mentioned.

tschak909

  • LinuxMCE God
  • ****
  • Posts: 5501
  • DOES work for LinuxMCE.
    • View Profile
Re: Fiire experience
« Reply #38 on: August 16, 2008, 05:19:42 am »
Blake is just a salesman?

-Thom


Monkgs

  • Veteran
  • ***
  • Posts: 72
    • View Profile
Re: Fiire experience
« Reply #39 on: August 16, 2008, 09:59:19 am »
Blake is just a salesman?

-Thom



According to my chats with Adrian. The full log is on page 2, the details about blake about 2/3'ds the way down the log.

rodercot

  • Guest
Re: Fiire experience
« Reply #40 on: August 16, 2008, 01:33:10 pm »
oh, trust me. I don't recommend Fiire to anyone who asks. I saw one of our own developers get completely burned on their first generation hardware.

This system is incredibly complex, and anyone who sells it, needs not only to get a license, but also to become intimately involved with the system at a code level, as well as maintaining solid and consistent customer service with their customers. This is an immense challenge, only capable by those who truly believe in satisfying all of the above requirements (and you will sacrifice something of yourself to do it, trust me.)

This is a message to the people at Fiire: Shape up, or we are going to make you irrelevant.

-Thom


 Thom,

 Do they infact HAVE a pluto liscence? Maybe a LMCE front page tag like ""Fiire BAD"" would be good.  Do they actually contribute to the cause or Just profit from the info we supply here free to help them as well. I know we cannot control who are reading the forums, and I for one would certainly not want to leave a customer of their's out in the cold for help if those users needed us here in the community.

 Dave

totallymaxed

  • LinuxMCE God
  • ****
  • Posts: 4458
  • Smart Home Consulting
    • View Profile
    • Dianemo - at home with technology
Re: Fiire experience
« Reply #41 on: August 16, 2008, 03:16:29 pm »
oh, trust me. I don't recommend Fiire to anyone who asks. I saw one of our own developers get completely burned on their first generation hardware.

This system is incredibly complex, and anyone who sells it, needs not only to get a license, but also to become intimately involved with the system at a code level, as well as maintaining solid and consistent customer service with their customers. This is an immense challenge, only capable by those who truly believe in satisfying all of the above requirements (and you will sacrifice something of yourself to do it, trust me.)

This is a message to the people at Fiire: Shape up, or we are going to make you irrelevant.

-Thom


 Thom,

 Do they infact HAVE a pluto liscence? Maybe a LMCE front page tag like ""Fiire BAD"" would be good.  Do they actually contribute to the cause or Just profit from the info we supply here free to help them as well. I know we cannot control who are reading the forums, and I for one would certainly not want to leave a customer of their's out in the cold for help if those users needed us here in the community.

 Dave

My understanding is that Fiire definitely have a commercial agreement with Pluto so that is not in any doubt. As far as I am aware they have very little or no presence here in the forum currently and in fact never have in the past either. I am also not aware of any other contribution they make to the community as I am almost 100% certain they make no code contributions at all.

All the best

Andrew
Andy Herron,
Convergent Home Technologies Ltd

Read My Blog; http://ellipticalcurve.com

Contact me for Smart Home consulting advice here;
@herron on Twitter, inquiries@ellipticalcurve.com via email or PM me here.

Get a Dianemo License: http://forum.linuxmce.org/index.php?topic=8880.msg100221#msg100221
Follow us on Facebook: https://www.facebook.com/pages/Dianemo-Home-Automation/226019387454465

Sales & Info:
http://www.dianemo.co.uk

rodercot

  • Guest
Re: Fiire experience
« Reply #42 on: August 16, 2008, 04:00:13 pm »
oh, trust me. I don't recommend Fiire to anyone who asks. I saw one of our own developers get completely burned on their first generation hardware.

This system is incredibly complex, and anyone who sells it, needs not only to get a license, but also to become intimately involved with the system at a code level, as well as maintaining solid and consistent customer service with their customers. This is an immense challenge, only capable by those who truly believe in satisfying all of the above requirements (and you will sacrifice something of yourself to do it, trust me.)

This is a message to the people at Fiire: Shape up, or we are going to make you irrelevant.

-Thom


 Thom,

 Do they infact HAVE a pluto liscence? Maybe a LMCE front page tag like ""Fiire BAD"" would be good.  Do they actually contribute to the cause or Just profit from the info we supply here free to help them as well. I know we cannot control who are reading the forums, and I for one would certainly not want to leave a customer of their's out in the cold for help if those users needed us here in the community.

 Dave

My understanding is that Fiire definitely have a commercial agreement with Pluto so that is not in any doubt. As far as I am aware they have very little or no presence here in the forum currently and in fact never have in the past either. I am also not aware of any other contribution they make to the community as I am almost 100% certain they make no code contributions at all.

All the best

Andrew

 NICE!!! >:( So they sell their crap to unsuspecting clients, do not offer tech support by the sounds of it and then we support their clients through the forum and the wiki. - Great Business Model.

 NOTE: This is directed at Fiire ofcourse and not to whom have purchased equipment from them. WOW! talk about buyer beware.

 Dave
« Last Edit: August 17, 2008, 12:33:48 pm by rodercot »

colinjones

  • Alumni
  • LinuxMCE God
  • *
  • Posts: 3003
    • View Profile
Re: Fiire experience
« Reply #43 on: August 17, 2008, 03:24:27 am »
Andrew - Fiire were talking about expanding outside N.A. (EMEA, AP, AU/NZ) - seems highly unlikely at this point given they can't even service their N.A. customers, but the leaves the rest of the world outside the UK without any hope of a packaged provider...

Is there ANY chance that CHT might think about expanding at some point in the future? I realise that your business model is heavily dependant on the value-add that you provide complete/configured/integrated systems, and are not just a box dropper, which makes it difficult for you. But would you consider at least providing systems without this service, outside the UK? (I think you mentioned Germany recently, I was thinking furter afield tho!)

justdeb

  • Veteran
  • ***
  • Posts: 134
  • Hope to become good enough to teach others
    • View Profile
Re: Fiire experience
« Reply #44 on: August 17, 2008, 06:52:44 am »
Hi all,

I am one of those people who didn't do their homework in relation to posts from other people. As a result of the 'lack' of service and support from FIIRE i was almost ready to walk away from this whole environment, but thanks to the efforts and support of poeple in this forum my thoughts have certainly been turned around. Whilst i am not a guru in relation to this product(LMCE) i am certainly happy to recommend it to anyone based on my experiences. I will certainly be pushing the point of not using or purchasing fiire equipment.

I too would be interested to know whether CHT would be interested in expanding into Australia as i certainly believe there is a market for LMCE and believe a good integrator would do exceptionally well.