Ok. After trying to deal with Fiire over the past week I'm at my wit's end.
I knew something was up from the moment I first hit the Fiire homepage. No reputable business would let their website fall into such disrepair. From broken links, PHP errors, spelling mistakes and grammatical errors, it was clear that this was not a reputable business. Alas, they were the only ones producing the famed LinuxMCE remote. I bought several of them over a week ago, and paid using Google Checkout.
Some sort of error occurred with the checkout process, yet my credit card was charged in full (total order just over $500). Not surprising given the number of PHP errors their website generates. A week after the purchase, the online Fiire store still reports "Google Processing" as a status. Clearly something has gone wrong.
I spent the last week pounding their phone lines, e-mail accounts and online chat applet. Their phone line is an automated attendant, which isn't setup properly. The tech support option just redirects you back to the main menu. If you hit the sales line it rings, but usually goes to voicemail anyway. Of the 20+ times I've called I had "Adrian" pickup once. See details below in the chat log. From his accent on the phone and poor English skills I would presume that Fiire outsources their support to India. Although he claimed to be in San Jose with the rest of the company. He also couldn't help me at all, and had to "e-mail his colleagues" to track my order.
After the aforementioned week of pounding their phone lines, e-mail accounts and online chat applet I finally got through to "Adrian" with the online chat. Here's a copy of our chat conversation. Some interesting points, he identifies Blake Tablak as a sales guy and not the GM he has made himself out to be in the posts in this thread. More dishonesty from Fiire, what a joke. A sales guy comes on here, pretends to be the head honcho, promises big change, and it turns out he's just the salesman trying to get more suckers to invest in a Fiire system.
Matt: Question: I would like to know why my order has not shipped yet. Order number 104.
adrian: How May I help You?
Matt: Could you please look into the status of my order.
adrian: what is your full name?
Matt: ****** ********
adrian: ok, I'll ask one of my colleagues to see if it's shipped or not
adrian: please, tell me your email
Matt: are you still there?
Matt: have you determined if my package has shipped?
adrian: i sent an email to my colleague beacuse he's right now in another location
Matt: are you outsourced by fiire?
adrian: nope, i am in san jose with the company
Matt: the company is in los angeles
adrian: it's registered there
Matt: don't you guys have a tracking system for orders?
adrian: there is one but it's optional
Matt: so everything is done by hand?
adrian: not quite, google checkpout has a tracking system but we don't use it
Matt: don't you guys stock these remotes? shouldn't it have been shipped last week when I made the order?
adrian: we have stocks of them of course
adrian: but our sales man is handling them, i know few things about it, i am only the support guy here
Matt: can you give me his phone number?
adrian: yes, but from the bureau
adrian: the personal number i can't give it to you
Matt: ok what is his work number?
Matt: that is his cell?
adrian: the office number
Matt: what is his name?
adrian: Blake Tablak
Matt: I called it, but it was not the Fiire office. It was a voice recording.
adrian: yes, I know
Matt: you told me it was the office number
adrian: his office
adrian: e has his own office
adrian: i treid 2 times to call him on his cell but nothing till now
Matt: I thought blake was the GM of Fiire?
adrian: GM=general manager?
adrian: no, it's not him
Matt: who is the GM?
adrian: Jeff Laughlin
Matt: I thought he was the owner
adrian: oh no
adrian: anyway, during this day he will tell me an answer
Matt: please forward the info to my e-mail *****@*********.***
adrian: no problem sir
There was literally a 5 minute delay between each response. That conversation lasted a very long time. The whole conversation reeked of outsourced phone support. Which seems pretty par for the course given the other crap that has been misleading and dishonest. Even giving them the benefit of the doubt in that regard, it seems this company is a mickey mouse little outfit. Apparently their sales guy doesn't even hold an office at the head quarters. Do they even have an office? Their website says they are based out of Los Angelas, but this guy says everyone is in San Jose. It all seems so shady to me that I see no valid reason to give them anymore of my business in the future. And if my order's not filled and shipped soon my comments are going straight to the securities and fraud division at Google checkout.