plutovip.com seems to be offline now, i don't know the exat reason but i assigned this task for someone.
plutohome.org is for open source info and it has to be online all the time, like plutohome.com. right now it is online, and we didn't do anything.
You can use online support to contact someone when you have problems (i'm online on live support).
Indeed we are very, very, very busy, all the programmers have very tight dead lines, and i'm the only one who might get some answers on forums and online support. We have a show in January which is very important for us.
Regarding dealer locator, keep in mind that we didn't release any list with dealers because we didn't make pluto V.2 public, so we don't selll pluto right now. we're still developing features, pluto is stable, but it's not final yet.
pluto is free to use for anyone, anyone who has time and knowledge about home automation, but we have agreements with dealers who will sell pluto as a turn-key solution. but again, we didn't get to that.