Microphones are now working!! Darkwizard pointed me to the sound card selection for the orbiter phones in webadmin. The Solo mics appeared in the drop down. I selected them manually and did a quick reload.
As for the ticket, the script in /usr/pluto/bin definetly needs to be changed in order to work correctly. Not sure if there is anything else needed for PnP.
Nonetheless, I am good for now. Thanks again to Darkwizard.