Honestly, bro...
Given that totallymaxed has spent more hours in here than even ME, that he has gone OUT OF HIS WAY to help EVERYONE, including people who haven't bought his stuff... I think you have a PEBKAC problem.
I have an idea...
Why don't you _CALL_ them? instead of screaming on the forums? Their phone number is on their website, and you WILL get one of them.
-Thom