Hello All,Hi wombiroller - we have not responded to any emails because we have not received any from you for 26 days. Prior to that we tried numerous times to Remote Access your system but each time it was not accessible.
Disclaimer: I should disclose that I am a little annoyed at Dianemo. They have stopped responding to my emails (15 days without ANY response to 4 emails, and 24 days with no response to a specific request).. I wonder how quickly that will change with this post?. That said, I don't mean to rant (well maybe a little), and I figure some of this info may be useful to others.
Bit hard to swallow Andrew. Unless you have added me to your gmail spam list - I have been responding to the same message thread in gmail and you have responded to that in the past. You responded to one on the 13th Sep (15 days ago which shows you have been getting my emails in the last 26 days) that didn’t address my request. I responded to that 4 times since... with no response.
You did promise someone would remote access in, though again – after several days after I would query why nothing had changed and you would tell me that someone had ‘tried’ but couldn’t get access. Nobody ever told me when they were trying to get access and it failed so I could take a look - it was always me chasing up and being given what I perceived to be excuses. The only time the box was ever off air was when the licence failed because I was not issued a permanent one.
I’ll forward the email thread for the 5th time, or happy to post the whole thing if you’d prefer.
Why did I buy Dianemo?Re above
Basically I have had problems with MythTV crashes in the past, and thought I would try and take some of the hassle out of LMCE and try out the Dianemo solution - which as I understood it had a newer version of Myth, and was less buggy.
What I was not aware of is that, while the Dianemo solution claims to be more stable, it has had a bunch of things cut out of the standard LMCE distro that I was not aware of (and that were not disclosed). After highlighting these - I was told they could be 'configured for me' but as you can see from the below - a bunch of them never worked... Including MythTV frontend which was a showstopper.
Things that didn't work out of the box but we got to work eventually
• Squeezebox server (was not installed on initial install)
• Mouse pointers - not visible in UI2 (for gyration/mouse navigation on UI2)
• Temporary License keys incorrect - re issued
• Permanent License key never issued - box stopped working for a few days
Things that never worked (after almost 1 month of requests for support. There was lots of communication to begin - though no progress - but it fell right off in the end)
• Watching TV (MythTV) via an MD (or hybrid). Backend works (playing TV from the Ubuntu desktop works fine), but the front end crashes after about 20 seconds
This MythTV issue has been fixed for several weeks. Clearly updates were not applied.
Clearly, if you read the emails I sent, (that included log files and outputs from the update) I had updated it. It may have worked for others, but there was something clearly broken.
uPnP has always worked.
Gyration support and Fiire remote support has been available as an Update since the 2 Sept.
Adding Samba/NAS shares is working.
Again – they may be for you, but they never did for me. I have detailed information in my emails. I have had enough experience with LMCE to know how to do basic config, updates – but all I ever got in response was it 'should' work...
TheMovieDB is supported but the URL referenced above is incorrect. The correct URL is; http://192.168.80.1/pluto-admin/moviedb/
Actually I tried this as well, once the error in URL was communicated (as I outlined in my emails). That didn’t work for me either... not found.
• EEEbox b202 (When I paid for my copy, this was advertised to work - though I was later advised it is no longer supported and it has been removed from the Dianemo thread)
Lack of support for Intel GPU's is clearly stated in the Dianemo S10.10 docs here on the Forum. However experimental support for Intel GPU's was reinstated on 24 Aug in an AVwizard update.
It is clearly stated now – it was the opposite when I purchased my copy. You confirmed this in an email. I couldn’t get it to boot at all with Dianemo, UI1 is working fine in 0810
Configuration and setup of Dianemo does not require us to remotely login but we do offer that to assist new users if required (as we have to you numerous times... but for the most part your system has repeatedly not been accessible unfortunately)
Again – this is patently untrue. Granted the time difference between Aus and the UK makes it difficult, but the box was never offline (with the exception of when the licence failed) and this was only ever used as an excuse after I would ask why nothing had changed several days after someone was supposed to login. No one ever notified me as they tried to connect.
Mouse/Cross Hairs cursor management has been full working since before Dianemo S10.10 was released.
Not by default.... “....By default we disable the mouse & cross hairs cursors as none of our users use mice or gyration style control for their MM's...” and as I stated, I couldn't get this to work on an MD - on the hybrid only.
Hopefully I have answered all of the points you have raised above. As you can see I think in all or almost cases your impression of functionality that is not working is somewhat out of date or incorrect. If you apply the updates that are currently available then there is no reason to not have a fully functional and working system. As ever if you need assistance to get your system operating how you require then we are willing to assist you using Remote Assistance or help you learn how to make the changes you are attempting yourself. However to allow us to do either of these your system must be powered up and accessible and you must be willing to be available to test the changes we make or benefit from any guidance we can provide too you.
Again – not out of date or incorrect – they just didn’t work. Anyway, as I have outlined in several emails, I no longer have Dianemo installed. I went through this for a month and don’t have the time or inclination to repeat the experience.
All I ask is you respond to my email request... Which I have resent for the 5th time.