Phone calls cutting off

[tawny]

I have a sipgate connection, but calls are disconnecting on both inbound and outbound.

Have called sipgate, and they say that I am sending them a 'BYE' after 5 minutes.

Anyone know why it would be doing this?

[Techstyle]

Tawny,

A side question:

if you use sipgate.co.uk can you post the details from Incoming and outgoing details from the FreePBX Trunk page?

I cannot get incoming calls to work

Thanks

[tawny]

I've got: (you'll need to change 1234567 and AAAAAAAA to your SIP telephone number minus the code, and secret respectively)

PEER DETAILS:

allow=alaw&alaw&ulaw&g729&gsm&slinear
auth=md5
authuser=1234567
callerid=1234567
canreinvite=no
context=from-trunk
dtmfmode=inband
fromdomain=sipgate.co.uk
fromuser=1234567
host=sipgate.co.uk
insecure=very
nat=yes
qualify=no
secret=AAAAAAAA
type=peer
user=1234567
username=1234567

USER DETAILS:

allow=alaw&alaw&ulaw&g729&gsm&slinear
auth=md5
authuser=1234567
callerid=1234567
canreinvite=no
context=from-trunk
dtmfmode=inband
fromdomain=sipgate.co.uk
fromuser=1234567
host=sipgate.co.uk
insecure=very
nat=yes
qualify=no
secret=AAAAAAAA
type=user
user=1234567
username=1234567

REGISTRATION:

1234567:AAAAAAAA@sipgate.co.uk/1234567

[Techstyle]

Did you change any of this at all or did you just add it in webadmin?

[Techstyle]

tawny,

just tested call duration over 5 mins and successfully placed a call for 6 mins (you owe me 9 pence  ) using the details you posted.

I am still unable to receive incoming calls 'your call cannot be completed at this time in the country you are calling'.  I tried with and without the firewall on.

If I try context = from-internal instead of from-trunk then in the call log a see a call with the source and destination being sipgate phone number.  Still nothing rings, If I now turn off the firewall the cell phone (that I am calling in on) has ringing tone but no internal LMCE phone rings.

[tawny]

Sounds like my issue might be elsewhere then, thanks

If it's internal that's causing you the issue, have you got your router set up to forward the correct ports (assuming you are on a single public IP with NAT)? You need to have ports 10000-20000 forwarded to your server as well as the 5060 control port.