Needless to say, I'm not happy and do not intend to do business with them again.
Rule #1 - Be Patient - Rule #2 - Don't ask when, if you don't contribute - Rule #3 - You have coding skills - LinuxMCE's small brother is available: http://www.agocontrol.com
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Any media director (PC running the LinuxMCE software booted from the network), can independently access media stored at the core, or on the network.
This is by design.
Please read the wiki, a lot of the questions you are asking, have already been answered there.