« on: August 19, 2008, 11:00:38 pm »
This is an interesting thread to me. I've ordered 2 servers (one the 7.04 model and one the 7.10 version), a total of 13 MD's (3 of the old ones and 10 of the new prestige boxes) and 3 remotes with 13 dongles.
I was charged correctly, they shipped within the 2-4 weeks they had promised and to date everything is running perfectly.
It is noteworthy that with both of these systems are limited to DVD/CD storage and playback. No lighting, alarm, video surveillance and the like, strictly store and play DVD's and CD's.
The older equipment is sitting in our home theater showroom connected to a D-Box motion couch and an overhead projector, with 2 MD's connected to LCD TV's in another room. We've had no problems with the system and it's a big hit with home media people. We'll be showing that system at our second Home and Garden Show this October.
With the commercial installation the customer gets promo video's on CD that he rips to the server then plays on 6 TV's throughout his building and he is extremely happy with the system's performance.
As far as tech support: I only had occasion to contact them twice and in both cases the people I spoke to through their online chat were helpful and solved my issues.
I did have a number of problems when I first started learning the system, but that was clearly my ignorance of Linux, nothing related to the Fiire equipment. Mostly, it was me "tinkering" with the system to better understand it's capabilities and limitations.
Also, I did have many problems when I tried to install 7.10 on the older equipment, but installing 7.04 from the DVD provided by Fiire was smooth and trouble free. It seems that the older MD's are NOT compatible with 7.10.
I'm not sure if the reason I've had no trouble is that I'm not doing much with the systems in terms of LMCE's advertised capabilities but sticking to the "out of box" installation with no customizations has been flawless for me so far. I, myself am not a coder and have no interest in becoming one. I was looking for a cheaper media server solution to Kaleidescape and I've found it with LMCE. Fiire, to this point has been a reliable source for hardware and software that keeps our installation/configuration labor down and I'm careful not to advertise/promise features of LMCE that aren't 100% reliable.
With my personal system at home (custom server with 2 Fiire MD's and the Fiire remote), I tinker around and experiment all the time and the system spends more time down than up, but again, that's due to my monkeying around, no reflection on LMCE or Fiire at all.
We plan on upgrading our demo system to the new equipment before our upcoming show and I intend to implement Z-Wave lighting. I'll post again with my experience.