Messages

1

Marketplace / Re: Dianemo 10.10 Systems from CHT - Now Shipping World Wide!

« on: December 16, 2011, 02:27:20 am »

Andrew,
          Thanks for the swift and comprehensive PM response.

We are looking forward to the upgrade.

2

Marketplace / Re: Dianemo 10.10 Systems from CHT - Now Shipping World Wide!

« on: December 06, 2011, 12:11:10 am »

Andrew,
           Are you still upgrading the Dianemo systems based on 7.10? Do you recommend I should update my system to 10.10 to gain access to the additional features?

Tnanks

Duncan

3

Marketplace / Re: Dianemo 10.10 Systems from CHT - Now Shipping World Wide!

« on: October 29, 2011, 01:28:11 am »

Andrew,
          I have an older Dianemo system which I am very happy with. However, it's time to upgrade my NAS. I have recently purchased a Javelin NAS which was recommended by one of your people.
 Trouble is, I'm not sure how to configure it. I tried to use a Buffalo NAS previously, but had problems. The system locked up and had to be rebooted.
Your tech support guys said that Dianemo had trouble with Samba shares.

So I'm afraid to put the Javelin NAS on the network until I know how it should be configured. Help?

Duncan

4

Marketplace / Re: Dianemo & Cascade Systems from CHT - Now Shipping World Wide

« on: June 25, 2010, 01:52:12 am »

Hi mic-man,

just to ease up your pain, I just spent _more than hundred hours_ figuring it out how to control a "simple" serial device. What you have still might not be instantly fully working for every scenario, but what I understand, the services from the company are extremely good and you should be in good hands. The DIY+forum way sure is not the easiest one!

Have a happy time with LinuxMCE.

Regards,
Kooma

Thanks for the encouragement Kooma.

Eng

5

Marketplace / Re: Dianemo & Cascade Systems from CHT - Now Shipping World Wide

« on: June 25, 2010, 01:48:33 am »

I just received my eagerly awaited NC200 machine from Dianemo. It rattles, and won't boot on power up. It's Friday, so no answer from the vendor's telephone number.

Anyone else had problems with this company?

Thanks

Hi MicroEng,

For after hours support please use one of the email addresses below;

support@chtukltd.co.uk

or

customercare@chtukltd.co.uk

Both are monitored and someone will respond and try to assist you.

All the best


Andrew

Andrew,
          Thanks. I didn't receive any documentation with the machine, so didn't know I had to connect a VGA cable. I have sisnce had good response from your tech support people. I'm still waiting for the documentation though.

Thanks for the quick reply.

Mic

Hi Mic,

Glad to hear you are receiving assistance. Apologies for the documentation not being shipped with your system. I will chase up getting that out to you asap.

All the best


Andrew

Latest update on this. I was told to open the machine to see what was loose inside. Found the HDD cage and two hard drives adrift. It looks like the cage wasn't secured before the unit was shipped. One of the SATA cables loose on the mother board. I didn't look any further but sent an email and am waiting for a reply.

Emg

Hi Mic,

If that's the case then I am very sorry you received your NC in that condition. It is possible for drive cages to be shaken out of their mountings but its very rare. If he hasn't already I have asked Win to respond to your email today so we can rectify the issue for you.

Please accept our apologies for your inconvenience.

All the best


Andrew

Andrew,
           So far no response, although I realise it is the weekend.
I still have not received the list of approved hardware that you have tested and will work with this system, so I can't order any Media directors. Can you provide the list to me? I've had this system for two weeks now, and still no hardware listing.
All I have received in documentation is a email with two attachements after I pointed out that no documentation came with it.

One of the reasons I bought this system was that you state that the system will work out of the box using your tested hardware, and that you support and document everything.
So far, I would have been better off building my own system using Linuxmce, and getting support from the forums. Their documentation is better than anything I have received from your company, and the hardware would at least be up and running now.

Eng

Hi again Mic,

Our Media Manager hardware compatibility list is available in the Forum here (see the table in the middle of the initial post from me);  http://forum.linuxmce.org/index.php?topic=8880.0

Most technical docs available in the LinuxMCE wiki will still apply to Cascade systems too and of course in many areas we have fixed or improved standard features/capabilities. Where we have specifically different capabilities or API's that have been extended or modified - such as how we control external devices or create new device templates for example we will support you with docs or remote access support (ie we might setup an external audio amplifier so that it is controlled by your system and bby example assist you in understanding how to do that task yourself - if thats of interest to you of course).

Again I am extremely sorry for the problems you have had with your system and we will rectify them asap.

All the best


Andrew

Latest and Final update on this. CHT paid to ship the damaged machine back to them for evaluation and shipped a new machine which I received within days - great service.
The people at CHT have been great, providing support above and beyond their system and approved hardware. And the system runs flawlessly.
If anyone reading this is thinking about buying this system, don't hesitate. It is a great system, and the support is first class.


Eng

6

Marketplace / Re: Dianemo & Cascade Systems from CHT - Now Shipping World Wide

« on: May 29, 2010, 02:14:18 pm »

I just received my eagerly awaited NC200 machine from Dianemo. It rattles, and won't boot on power up. It's Friday, so no answer from the vendor's telephone number.

Anyone else had problems with this company?

Thanks

Hi MicroEng,

For after hours support please use one of the email addresses below;

support@chtukltd.co.uk

or

customercare@chtukltd.co.uk

Both are monitored and someone will respond and try to assist you.

All the best


Andrew

Andrew,
          Thanks. I didn't receive any documentation with the machine, so didn't know I had to connect a VGA cable. I have sisnce had good response from your tech support people. I'm still waiting for the documentation though.

Thanks for the quick reply.

Mic

Hi Mic,

Glad to hear you are receiving assistance. Apologies for the documentation not being shipped with your system. I will chase up getting that out to you asap.

All the best


Andrew

Latest update on this. I was told to open the machine to see what was loose inside. Found the HDD cage and two hard drives adrift. It looks like the cage wasn't secured before the unit was shipped. One of the SATA cables loose on the mother board. I didn't look any further but sent an email and am waiting for a reply.

Emg

Hi Mic,

If that's the case then I am very sorry you received your NC in that condition. It is possible for drive cages to be shaken out of their mountings but its very rare. If he hasn't already I have asked Win to respond to your email today so we can rectify the issue for you.

Please accept our apologies for your inconvenience.

All the best


Andrew

Andrew,
           So far no response, although I realise it is the weekend.
I still have not received the list of approved hardware that you have tested and will work with this system, so I can't order any Media directors. Can you provide the list to me? I've had this system for two weeks now, and still no hardware listing.
All I have received in documentation is a email with two attachements after I pointed out that no documentation came with it.

One of the reasons I bought this system was that you state that the system will work out of the box using your tested hardware, and that you support and document everything.
So far, I would have been better off building my own system using Linuxmce, and getting support from the forums. Their documentation is better than anything I have received from your company, and the hardware would at least be up and running now.

Eng

7

Marketplace / Re: Dianemo & Cascade Systems from CHT - Now Shipping World Wide

« on: May 29, 2010, 01:29:13 am »

I just received my eagerly awaited NC200 machine from Dianemo. It rattles, and won't boot on power up. It's Friday, so no answer from the vendor's telephone number.

Anyone else had problems with this company?

Thanks

Hi MicroEng,

For after hours support please use one of the email addresses below;

support@chtukltd.co.uk

or

customercare@chtukltd.co.uk

Both are monitored and someone will respond and try to assist you.

All the best


Andrew

Andrew,
          Thanks. I didn't receive any documentation with the machine, so didn't know I had to connect a VGA cable. I have sisnce had good response from your tech support people. I'm still waiting for the documentation though.

Thanks for the quick reply.

Mic

Hi Mic,

Glad to hear you are receiving assistance. Apologies for the documentation not being shipped with your system. I will chase up getting that out to you asap.

All the best


Andrew

Latest update on this. I was told to open the machine to see what was loose inside. Found the HDD cage and two hard drives adrift. It looks like the cage wasn't secured before the unit was shipped. One of the SATA cables loose on the mother board. I didn't look any further but sent an email and am waiting for a reply.

Emg

8

Marketplace / Re: Dianemo & Cascade Systems from CHT - Now Shipping World Wide

« on: May 22, 2010, 03:56:41 pm »

I just received my eagerly awaited NC200 machine from Dianemo. It rattles, and won't boot on power up. It's Friday, so no answer from the vendor's telephone number.

Anyone else had problems with this company?

Thanks

Hi MicroEng,

For after hours support please use one of the email addresses below;

support@chtukltd.co.uk

or

customercare@chtukltd.co.uk

Both are monitored and someone will respond and try to assist you.

All the best


Andrew

Andrew,
          Thanks. I didn't receive any documentation with the machine, so didn't know I had to connect a VGA cable. I have sisnce had good response from your tech support people. I'm still waiting for the documentation though.

Thanks for the quick reply.

Mic

9

Marketplace / Re: Dianemo & Cascade Systems from CHT - Now Shipping World Wide

« on: May 21, 2010, 10:48:57 pm »

I just received my eagerly awaited NC200 machine from Dianemo. It rattles, and won't boot on power up. It's Friday, so no answer from the vendor's telephone number.

Anyone else had problems with this company?

Thanks