Messages

1

Installation issues / Re: Fiire experience

« on: July 25, 2008, 03:22:56 am »

Hi Jim,

Thank you for the positive words of encouragement.  I agree, this will be a challenge.  I am excited about LinuxMCE and see a huge opportunity for the software in terms of whole home media and automation.

To answer your question, we have partnered with PC Design Lab in Rochester, New York.  Dave is the owner and he is committed to LinuxMCE as well as drastically improving customer service and product build quality.

Thank you all for your patience. 

2

Installation issues / Re: Fiire experience

« on: July 16, 2008, 11:28:49 pm »

Hello everyone,

I am writing a new update to the Fiire status. 

First, while our production facility is coming along slower than expected.  With the release of the Inviisible and the Prestiige, we are working diligently to fulfill orders while creating a repeatable business and manufacturing process.  So, please be patient, we are working hard on this and should have it resolved soon.

New products:

We are getting ready to release a new product based on LinuxMCE.  I can't say anymore but it should be out by the end of this quarter.  I am working with the team to get a pre-order page set-up soon.

Help Wanted:

We are looking to partner with system builders (companies only please) in the following countries/regions:

Japan
Israel
Eastern Europe
Western Europe
Australia

We are looking to reduce support time and transportation costs to these regions.

I will keep posting as things move forward.  As always, please feel free to email me or post here to discuss any requests, issues, etc.

3

Installation issues / Re: Fiire experience

« on: July 10, 2008, 04:34:07 am »

Hello Everyone,

I wanted to introduce myself.  I am the new GM of Fiire.  My first day was Monday and I have been doing my best to work on the operations of the company and take care of your orders and needs. 

I am not sure where to start, so I will simply let you know what the plan is and do my best to get it executed as quickly as possible.

First, we are moving to a new system builder.  In the past we have used Polywell but are moving to a firm and facility in New York.  This is being done to more efficiently take care of our European customers as well as our US customers.  We are also working with an Australia firm to set up operations to help people in Australia, NZ, and SE Asia.  Lastly, we are looking for partners in Europe to reduce shipping costs for customers there.  I do not have definitive timing for these events, but they are coming.

Next, if you have an order for a Prestiige, 12TB, or Invisible there is going to be a small delay.  We should have the kinks in our operation worked out within the next two weeks. 

In terms of our products, we are aiming to keep our prices as low as possible.  Our costs per machine include the hardware and build costs (labor).  Our soft costs include administration and support.  So, while we will not be able to build a machine for what it costs on NewEgg, we will try to keep them low enough to keep everyone motivated.

Generally, I ask for your patience as this may take a few weeks to fix.  Also, if we ship product and you have suggestions for how to improve it, I would appreciate that as well.  While I will not be able to guarantee that all suggestions will be implemented, I realize that the members of this forum are far more technically proficient than I. 

I will not try to hide our problems from you and aprpeciate your honesty on this forum.  In the past we have been slow to respond to requests and inconsistent in our order processing.  My role here will be to improve our company and the service you see. 

Feel free to contact me directly via email - blake(at)fiire(dot)com

Warmest regards,
Blake

PS - I know we have not participated much in this forum but I will attempt to participate as much as possible.