Overal, the system DOES work well.. however, you should be able to build the same comparible system for half the price.
One note, they HAVE put a lot of effort into the configuration, DOCUMENTATION, and setup ease.. that HAS to be paid for..
Been having minor lock up problems.. still working out the bugs..
works well though!
If you are looking at whole house systems (which I am also looking for - this was a trial), I am thinking that my next stop will be Convergent Home Technologies' Dianemo system. It may also have problems, but (a) they are in my home country, and (b) they are supplying systems, not just boxes, so it would be their job to make it work.
Matt: Question: I would like to know why my order has not shipped yet. Order number 104.
adrian: How May I help You?
Matt: Could you please look into the status of my order.
adrian: what is your full name?
Matt: ****** ********
adrian: ok, I'll ask one of my colleagues to see if it's shipped or not
Matt: thanks
adrian: please, tell me your email
Matt: *******@*******.***
adrian: thx
Matt: are you still there?
adrian: yes
Matt: have you determined if my package has shipped?
adrian: i sent an email to my colleague beacuse he's right now in another location
Matt: are you outsourced by fiire?
adrian: nope, i am in san jose with the company
Matt: the company is in los angeles
adrian: it's registered there
Matt: don't you guys have a tracking system for orders?
adrian: there is one but it's optional
Matt: so everything is done by hand?
adrian: not quite, google checkpout has a tracking system but we don't use it
Matt: don't you guys stock these remotes? shouldn't it have been shipped last week when I made the order?
adrian: we have stocks of them of course
adrian: but our sales man is handling them, i know few things about it, i am only the support guy here
Matt: can you give me his phone number?
adrian: yes, but from the bureau
adrian: the personal number i can't give it to you
Matt: ok what is his work number?
adrian: 408.627.4806
Matt: that is his cell?
adrian: the office number
Matt: what is his name?
adrian: Blake Tablak
Matt: I called it, but it was not the Fiire office. It was a voice recording.
adrian: yes, I know
Matt: you told me it was the office number
adrian: his office
adrian: e has his own office
adrian: i treid 2 times to call him on his cell but nothing till now
Matt: I thought blake was the GM of Fiire?
adrian: GM=general manager?
Matt: yes
adrian: no, it's not him
Matt: who is the GM?
adrian: Jeff Laughlin
Matt: I thought he was the owner
adrian: oh no
adrian: anyway, during this day he will tell me an answer
Matt: please forward the info to my e-mail *****@*********.***
adrian: no problem sir
Hello,
My colleague confirmed that your order will be shipped today. Sorry again for the delay.
Best Regards,
Adrian
LOL. Still not shipped by the end of business today. How do these guys stay in business?Well, apparently some people keep sending them money. :P
LOL. Still not shipped by the end of business today. How do these guys stay in business?Well, apparently some people keep sending them money. :P
Blake is just a salesman?
-Thom
oh, trust me. I don't recommend Fiire to anyone who asks. I saw one of our own developers get completely burned on their first generation hardware.
This system is incredibly complex, and anyone who sells it, needs not only to get a license, but also to become intimately involved with the system at a code level, as well as maintaining solid and consistent customer service with their customers. This is an immense challenge, only capable by those who truly believe in satisfying all of the above requirements (and you will sacrifice something of yourself to do it, trust me.)
This is a message to the people at Fiire: Shape up, or we are going to make you irrelevant.
-Thom
Thom,
Do they infact HAVE a pluto liscence? Maybe a LMCE front page tag like ""Fiire BAD"" would be good. Do they actually contribute to the cause or Just profit from the info we supply here free to help them as well. I know we cannot control who are reading the forums, and I for one would certainly not want to leave a customer of their's out in the cold for help if those users needed us here in the community.
Dave
Andrew - Fiire were talking about expanding outside N.A. (EMEA, AP, AU/NZ) - seems highly unlikely at this point given they can't even service their N.A. customers, but the leaves the rest of the world outside the UK without any hope of a packaged provider...
Is there ANY chance that CHT might think about expanding at some point in the future? I realise that your business model is heavily dependant on the value-add that you provide complete/configured/integrated systems, and are not just a box dropper, which makes it difficult for you. But would you consider at least providing systems without this service, outside the UK? (I think you mentioned Germany recently, I was thinking furter afield tho!)
My "shipment" arrived today. All they sent was the remotes, all of the other items are missing. What a joke.
Thanks, Aaron for the response.
The only real critique for any of this was that none of this was explained sooner.
People tend to assume the worst, when nothing is said.
-Thom