LinuxMCE Forums
General => Users => Topic started by: purps on January 31, 2011, 11:16:45 am
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Maybe a stupid question, but I have to ask because I have added my sipgate.co.uk account in web admin, seemingly without any problems, but cannot dial in or out. I assume all of this needs to be working properly before even thinking about notifications? I don't currently have an IP phone - is that a requirement also for notifications to work?
My network setup is (now) textbook, with default settings.
Cheers,
Matt.
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Each media director (or hybrid) has a softphone.
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Indeed, but it doesn't seem to work - I cannot dial out on it. It says "Call dropped: Rejected" or similar. If I put a full international dialling code in, i.e. 00447807XXXXXX, then I get a message that says "Call dropped: Normal clearing" (or something similar) along with a lady voice.
If I call my home number from another phone, it just beeps, like the number doesn't exist. However my sipgate account page shows a missed call.
Cheers,
Matt.
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Bumpety bump.
Status of line is "Registered Sat, 05 Feb 2011 02:39:19", which looks good to me?
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Tried again on my new install, same issue. Line is registered, but MD softphones don't work, ingoing or outgoing. Am I missing some crucial step?
I didn't use the wizard if that's relevant; added the line through web admin.
My Siemens Gigaset 475IP is connected up, and works fine on its own as a standalone phone. Not too fussed about getting the phone integrated to be honest (although it would be nice) - my main concern is getting notifications working.
Cheers,
Matt.
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You need to dial 9 before your outgoing number to dial out.
There also was a bug with the MD softphone, where they sometimes did not register with the server properly, but this is fixed now.
best regards,
sambuca
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Ok thanks, I will try this.
But when somebody dials in, I should see something happen on the orbiters right?
Cheers,
Matt.
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Yes, you should see a screen where you can select to answer the call, transfer etc... when someone dials in.
Maybe there is a problem with the sipgate connection. Can you see if that one is registering ok?
btw. I have a gigaset 685IP that I use with LMCE, it works fine. You can even have each handset (if you have more than one) set up a a separate extension.
br,
sambuca
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I am using sipgate.co.uk also.
I have had a long standing issue where I cannot call in but can call out.
Can you call out now (using a 9 as suggested)? this works for me and then for notifications I just added a 9 to the number
I found that my firewall rules needed to be adjusted before I got anything on the incoming route. now I get a lady voice error message instead and in one of my logs I get a 404 error. It was suggested to me that this may be because I have a UK account and live in the US but sipgate said there is nothing on their side that would cause this.
If you want to check the firewall rules I can check them when I get home (or you could very briefly turn off your firewall to see if the message changes - at your own risk)
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I'm in the same boat, I never got sipgate.at running...no in and no out
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Sounds like there is a problem with the sipgate provider template.
br,
sambuca
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maybe, I believe other have this working though.
outgoing calls work for me, but not incoming
Heres a reference post where Sipgate has been discussed:
http://forum.linuxmce.org/index.php?topic=10433.msg71708#msg71708 (http://forum.linuxmce.org/index.php?topic=10433.msg71708#msg71708)
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did you open any ports to get outgoing calls?
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Thanks for the responses chaps.
You need to dial 9 before your outgoing number to dial out.
I've tried dialing out to my mobile with 907807XXXXXX - no joy. In webadmin, the options "When dialing a local number, automatically prepend the area code" and "Also prepend a digit (1 for US/Canada, 0 for Europe)" are both unchecked.
Yes, you should see a screen where you can select to answer the call, transfer etc... when someone dials in.
Maybe there is a problem with the sipgate connection. Can you see if that one is registering ok?
btw. I have a gigaset 685IP that I use with LMCE, it works fine. You can even have each handset (if you have more than one) set up a a separate extension.
Nope, nothing happens on the orbiters when we get an incoming call, except for the phone itself ringing of course.
Fairly sure it's registered OK; Status is "Registered Wed, 13 Apr 2011 23:28:31" in web admin, is that what you refer to?
How did you set up your Gigaset out of interest, or was it PnP?
If you want to check the firewall rules I can check them when I get home
I would be very interested to know what your firewall rules are, yes please. EDIT: Ah, it's the ports mentioned in that forum link I assume. Will try it.
Cheers,
Matt.
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OK, so I thought I would check my set up when I got home and I found I could not place a call from my Orbiter phones but could from my EP-636http://wiki.linuxmce.org/index.php/EP-636_SIP_Phone (http://wiki.linuxmce.org/index.php/EP-636_SIP_Phone). I could call my orbiter from my EP-636 and the orbiter rang but I cannot call anything from my orbiter phone - inside or outside of the network
My install is only a few weeks old and is up to date. Incoming calls still do not work (but that is a long standing issue for me).
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Hi Techstyle, did you ever get incoming calls working with sipgate.co.uk?
Cheers,
Matt.
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No, my incoming calls do not work but my outgoing calls do.
it may be specific to me because I am in the US and trying to use a UK VOIP service
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Well I have the same problem with my softphones in the UK. Any tips on how to potentially diagnose the problem?
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You have outgoing but no incoming?
Is it limited to softphones or all phones that interface with lmce asterisk?
I did go through the logs and discussed it with sipgate and they said muy incoming calls were getting rejected at my end. check your call logs for incoming calls
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Yep, outgoing but no incoming on the softphones.
I've got neither outgoing or incoming on my Gigaset C475, but I think that still needs setting up properly, will report back.
My call logs show absolutely nothing for incoming, only outgoing. I will check this though.
Cheers,
Matt.
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Matt,
what are your firewall rules like?
have you got:
udp 10000 to 20000 0 0 core_input
I will have to dig up the info. I thought it was an issue just will me but if you have the same issue then I will investigate more
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I have recently gone back to an earlier backed up image for other reasons, and haven't looked at telephony with this one yet, but I am almost certain I had that firewall rule in there, but it was tcp, not udp (would help if I knew the difference! *googles*). Hmm, does it make much difference? Of course I will try again with the firewall rule you mentioned. FYI currently I have this...
udp 4569 to 0 0 core_input Delete
udp 5060 to 0 0 core_input Delete
udp 2000 to 0 0 core_input Delete
tcp 2000 to 0 0 core_input Delete
tcp ipv4 5060 to 5060 0 0 core_input Delete
tcp ipv4 443 to 443 0 0 core_input Delete
tcp ipv4 22 to 22 0 0 core_input Delete
Obviously I will add that rule in and have another stab at it soon (tonight hopefully) and let you know, but I have a feeling we'll get the same result.
I would very much appreciate any investigation into this issue, and will of course help in any way I can.
Cheers,
Matt.
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I tried to get my phones to where they were before, but something different is happening this time, can't get the line to register again, says "Request Sent", nothing else is happening. Same snapshot, same installation, same upgrade level.
I think the problem may lie in /etc/asterisk/asterisk.conf. I can't remember who sent me theirs originally on IRC, but that one worked.
Could I ask people to post theirs please?
Cheers,
Matt.