We've had a few inquiries recently that have hi-lighted some possible confusion about support & configuration. So I thought I'd post something on this here;
Support is always handled via the Forum (not this thread though). The best way is to post your question/issue in the appropriate section of the Forum making sure to add 'Dianemo -' to the title of you post so that lmce users can differentiate them from posts relating to lmce. If its something you need an urgent response to the pm me too please. Support is always free of charge,
If you need help configuring your system, adding devices, creating a new device so that your system can interact with a new, but currently unsupported, piece of 3rd party hardware or anything else where you require us to carry out configuration/setup for you then please PM me directly. This type of activity falls under the category of Consulting and is a charged for service. Generally speaking in most cases we will be able to provide you with a fixed cost for whatever you require. However in some cases it may be impossible to price the assistance you need on a fixed price basis due to either complexity or because other factors outside our control will affect the work thats needed. In these cases we will charge you in stages until the job is completed (at anytime you can cancel further work). We always try to minimise any consulting costs to you. All Consulting fees, whether fixed, or staged must be paid in advance before we commence work.
If you have further questions then please contact me via pm here on the forum.
All the best